Website Terms of Use.

1. Definitions

• Booking — your order for a Service, placed through the Platform and confirmed by us in accordance with section 4. The Booking is a contract for the Service between you and Sportabal.
• Booking Fee — the all-in price of the Service shown on the Platform at the time of Booking. The Booking Fee is the only sum payable by you for the Service and is inclusive of Sportabal’s commission and of any applicable UK VAT.
• Content — any video, audio, image, text or other material created or shared by a Sports Star, or by Sportabal, in connection with a Booking.
• Fan — any individual or business that uses the Platform to discover Sports Stars or to make a Booking. “You” and “your” refer to the Fan.
• No-Show — has the meaning given in clause 8.4.3.
• Order Confirmation — the confirmation generated by the Platform and stored in your account when a Booking is confirmed, which records the Service, any personalisation details, the scheduled date and/or delivery window, and the Booking Fee (inclusive of VAT).
• Premium Booking — a Booking which is either (a) of a Service type designated by Sportabal from time to time as a premium-eligible Service (including, without limitation, in-person attendances, wedding appearances, milestone birthday appearances, surprise visits, charity events and other Bookings of comparable significance), or (b) flagged by you as a Premium Booking at the point of Booking on payment of the applicable Premium Booking Surcharge published on the Platform from time to time. Premium Bookings benefit from extended cancellation protection under section 8.4.
• Service — any service listed on the Platform and supplied to you by Sportabal, including (but not limited to) personalised video messages, social-media shoutouts, online or in-person appearances, coaching, signed merchandise, content collaborations and commercial partnerships.
• Sports Star — a current or former professional sportsperson, coach or sporting personality whose services Sportabal offers through the Platform and who performs the underlying service that Sportabal supplies to you as part of a Booking.

2. About Sportabal and our role

Sportabal is an online marketplace that lets Fans discover Sports Stars and book personalised Services. When you make a Booking, Sportabal supplies the Service to you as principal. We are the seller and supplier of the Service and your contract for the Service is with us.

To deliver each Booking, Sportabal engages the relevant Sports Star to perform the underlying service. The Sports Star performs the service for Sportabal under the Sports Star Agreement; the Sports Star is not a party to your contract and is not the seller of the Service to you. Your rights in respect of the Service are against Sportabal.

Sports Stars provide their services to Sportabal as independent contractors. They are not employees of Sportabal. We are responsible to you for the Service in accordance with these Terms and your statutory rights, and we manage the Sports Star relationship behind the scenes so that you deal only with Sportabal.

For VAT and tax purposes, Sportabal is the supplier of the Service to you. Where VAT applies, it is charged by Sportabal and included in the Booking Fee, and Sportabal accounts for that VAT to HM Revenue & Customs. We are responsible for issuing any receipt or VAT invoice for your Booking.

Where a Sports Star is marked as “Verified” on the Platform, this confirms only that the Sports Star has completed Sportabal’s identity-verification process at on-boarding. The “Verified” badge is not a warranty as to the Sports Star’s current employment, club affiliation or sporting status. It does not affect our responsibility to you for the Service, which is set out in section 12.

3. Eligibility and accounts

You must be at least 18 years old, of legal capacity to enter into a binding contract, and not prohibited by law from using the Platform. By creating an account or making a Booking, you confirm that you meet these requirements.

You are responsible for keeping your login details confidential and for all activity on your account. You must notify us immediately at hello@sportabal.com if you suspect your account has been accessed without your permission. You must provide accurate, current and complete information when you create your account and keep it up to date. Each person or business may hold only one account unless we agree otherwise in writing.

Sportabal is a United Kingdom platform. Although you may be able to access the Platform from outside the UK, the Platform is operated under, and these Terms are governed by, the law of England and Wales (see section 16). Services and Booking Fees are presented in pounds sterling (GBP). Statutory consumer rights specific to UK residents (including under the Consumer Rights Act 2015) apply to Fans resident in the UK. If you access the Platform from outside the UK, you are responsible for (a) ensuring your use of the Platform is lawful in your local jurisdiction; (b) any local taxes, duties, import charges, currency-conversion fees or other costs that apply to a Service you book; and (c) any consumer-rights regime applicable in your jurisdiction. Sportabal does not represent that the Platform or any Service is appropriate or available in any specific jurisdiction outside the UK.

4. How a Booking works

You request a Booking by selecting a Service from a Sports Star’s profile and providing the information we need (including any instructions, dates, locations or personalisation details). The Booking Fee is charged in full at the moment you submit your request, and is held by our payment processor pending confirmation.

Your request is an offer to buy the Service from Sportabal. A binding contract for the Service is formed when we confirm the Booking to you (which we do once the relevant Sports Star has confirmed availability through the Platform), at which point we issue your Order Confirmation. If we are unable to confirm the Booking within five (5) Business Days, the request lapses automatically and you receive a full refund of the Booking Fee. “Business Day” means a day other than a Saturday, Sunday or public holiday in England.

We will supply the Service within the timeframe shown on the Platform at the time of Booking, or, if no timeframe is shown, within seven (7) days of confirmation for digital Services and on the agreed date for live or in-person Services. If the Service has not been delivered within fourteen (14) days of the agreed delivery date, you may request a full refund by contacting hello@sportabal.com. Your Order Confirmation is stored in your account.

5. Acceptable Use

When using the Platform, you must not:

• do anything unlawful or fraudulent, or cause or encourage any unlawful or fraudulent act;
• ask a Sports Star to say or do anything illegal, defamatory, discriminatory, sexually explicit, threatening, harassing or likely to cause harm or distress to any person;
• impersonate any other person or misrepresent your affiliation with any person, club or organisation;
• use the Platform to send spam, chain messages or unsolicited commercial communications;
• seek to arrange or pay for a Service from a Sports Star outside the Platform once a connection has been made through us;
• upload or transmit any virus, malware or other harmful code;
• interfere with the security or proper working of the Platform; or
• collect or harvest personal data about other users, or carry out any automated scraping or data-mining activity.

We may remove any content, cancel any Booking and suspend or terminate any account that we reasonably believe breaches these Acceptable Use rules.

5.1 Reviews

Where you post a review of a Sports Star on the Platform after a Booking, you must (a) base the review on a genuine, first-hand experience of that Booking; (b) not post content that is defamatory, harassing, discriminatory, sexually explicit, threatening or otherwise in breach of these Acceptable Use rules; and (c) not include the personal data of any third party without their consent. Sportabal may, acting reasonably, edit, refuse to publish, remove or hide any review that is off-topic, manifestly fake, defamatory, in breach of these Terms or contrary to law. Sportabal does not endorse or assume responsibility for the content of any review.

By posting a review you grant Sportabal a non-exclusive, royalty-free, worldwide, perpetual licence to host, display, distribute, reproduce and adapt the review on the Platform and in Sportabal’s marketing materials, attributed by your first name and the initial of your last name (or such other display identifier as you elect). Reviews remain your personal opinion. If you believe a review breaches these Terms, report it to hello@sportabal.com.

6. Fan obligations

As a Fan you must:

• provide accurate information about yourself and the Booking, including any personalisation details and the identity of any third-party recipient;
• pay the Booking Fee in full at the time of Booking;
• provide, in good time, any information, materials, access or personalisation details we reasonably need to deliver the Service;
• not make unreasonable, excessive or out-of-scope demands beyond what is described in your Order Confirmation;
• treat the Sports Star with respect and comply with the Acceptable Use rules in section 5; and
• comply with any age, location, safety or health-and-safety requirements that apply to in-person Services.

7. Price, VAT and payment

The Booking Fee shown on the Platform is the all-in price payable by you. It is shown in pounds sterling (GBP), inclusive of Sportabal’s commission and inclusive of any UK VAT chargeable on the Service. International pricing may be shown in local currency at our discretion.

How the price is built up. Each Booking Fee is calculated as follows: (a) the Sports Star’s own rate for the Service; plus (b) Sportabal’s commission of twenty per cent (20%) of that rate; plus (c) UK VAT at the prevailing rate (currently 20%) on the total of (a) and (b). By way of illustration only, a Sports Star rate of £100 produces a commission of £20 (subtotal £120) and VAT of £24, giving an all-in Booking Fee of £144. The Booking Fee you see and agree at checkout is always the final, all-in figure.

VAT and receipts. Sportabal is the supplier of the Service to you for VAT purposes and accounts for any UK VAT to HM Revenue & Customs. Any receipt or VAT invoice for your Booking is issued by Sportabal in Sportabal’s name and under Sportabal’s VAT registration. You do not need to account for VAT separately, and you are not billed any additional Sportabal fee on top of the Booking Fee.

Payment. Sportabal is the merchant of record for your Booking. By making a Booking, you authorise Sportabal (through our payment processor) to take payment for the Booking Fee, and to process any refund due under these Terms and the Refund and Cancellation Policy. We may change the Booking Fee structure or the payment processor from time to time; any change applies only to Bookings made after the change.

8. Refunds and cancellations

Because every Service is personalised, the rules in this section apply in place of the standard 14-day right to cancel under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 once we have begun work on, or made arrangements specifically for, your Booking. The full text of these rules also appears in our Refund and Cancellation Policy, which forms part of these Terms. All refunds under this section are made by Sportabal to your original payment method.

8.1 You pay in full at Booking

When you make a Booking, the full Booking Fee is charged immediately and held by our payment processor until the Booking is delivered or otherwise resolved under this section.

8.2 We are unable to confirm the Booking

If we are unable to confirm your Booking, or have not confirmed it within five (5) Business Days of your request, you receive a full refund of the Booking Fee. No fees or penalties are charged to you.

8.3 Cancellation by you after the Booking is confirmed

8.3.1 Subject to clauses 8.3.2 and 8.3.3, once your Booking is confirmed you may cancel it at any time. Cancelling ends the Booking and releases the Sports Star from performing it; the amount (if any) refunded to you depends on how far in advance you cancel, as follows:

(a) more than fourteen (14) days before the scheduled date of the Booking: you are entitled to a refund of ninety per cent (90%) of the Booking Fee, with the remaining ten per cent (10%) retained by Sportabal as a non-refundable administration and processing charge;

(b) less than fourteen (14) days but more than seventy-two (72) hours before the scheduled date: you are entitled to a refund of seventy per cent (70%) of the Booking Fee; and

(c) less than seventy-two (72) hours before the scheduled date: no refund is payable and Sportabal retains the full Booking Fee, the Booking having been cancelled under clause 8.3.1.

8.3.2 Where the Booking does not have a fixed scheduled date (for example, the delivery of a signed item or other deliverable not tied to a scheduled event), you are entitled to a refund of ninety per cent (90%) of the Booking Fee, provided that no cost has yet been incurred, no materials committed and no preparatory work undertaken in respect of the Booking. Where any such costs have been incurred, Sportabal may deduct from the refund a reasonable sum in respect of them, evidence of which is provided to you on request.

8.3.3 In lieu of cancellation, you may agree with us (via the Platform) to reschedule the Booking to an alternative date and/or time. Once rescheduled, the cancellation windows in clause 8.3.1 are calculated by reference to the new agreed date.

8.3.4 All refunds payable under this clause 8.3 are processed within fourteen (14) days of the cancellation being confirmed, to your original payment method.

8.4 Cancellation by Sportabal after confirmation

8.4.1 Cancellation. Where we cancel a confirmed Booking (including because the Sports Star is unable to perform), you are entitled to a full refund of one hundred per cent (100%) of the Booking Fee, released within fourteen (14) days of the cancellation being confirmed, to your original payment method.

8.4.2 Replacement and rescheduling. As an alternative to a refund, we may propose either (a) a replacement Sports Star of comparable profile, sporting achievement and relevance, or (b) a rescheduled date. You may accept or decline a proposed replacement in your absolute discretion, and may agree or decline a reschedule. Acceptance does not affect your right to a full refund if the replacement or rescheduled Booking does not subsequently proceed as agreed.

8.4.3 No-Show. A “No-Show” means: (a) for a live or in-person Booking, the Sports Star failing to attend or commence within thirty (30) minutes of the scheduled start time; and (b) for a deliverable-based Booking (such as a signed item or recorded message), the failure to deliver the agreed item within seven (7) days of the agreed delivery date, in each case without prior notice to you or Sportabal. A No-Show is treated as a cancellation by Sportabal and you receive a full refund.

8.4.4 Premium Bookings. Where you have booked a Premium Booking, the cancellation-protection windows are extended to 30 days / 7 days, rather than the standard 14 days / 72 hours, giving you additional protection where the Booking relates to a wedding, milestone occasion, charity event, surprise gift or other irreplaceable event. Your refund entitlement remains one hundred per cent (100%) in every case where we cancel.

8.4.5 Force majeure. In genuine cases of bereavement, serious illness, injury, last-minute professional commitments imposed on a Sports Star by a club, governing body or national federation, or other events of force majeure beyond reasonable control, you remain entitled to a full refund.

8.5 Non-delivery

If the Service is not delivered within the delivery timeframe shown on the Platform at the time of Booking (the “Agreed Delivery Window”), or a confirmed live or in-person Service is not attended within thirty (30) minutes of the scheduled start time, this is treated as a No-Show under clause 8.4.3 and you are entitled to a full refund of the Booking Fee. Where the Booking involves the shipping of a physical item outside the United Kingdom, the Agreed Delivery Window includes a reasonable additional period for standard tracked international postage. Where no Agreed Delivery Window is shown, a default period of fourteen (14) days from confirmation applies. This section is without prejudice to your statutory rights under section 12.

9. Content licence to Fans

Content created in connection with a Booking is licensed to Sportabal by the Sports Star, and Sportabal grants you a non-exclusive, non-transferable, royalty-free licence to use the delivered Content for your own personal, non-commercial purposes.

You may share Content on your own personal social-media accounts, provided you credit the Sports Star and do not alter the Content in a way that would mislead or cause harm. You must not resell, sub-licence, broadcast or otherwise commercially exploit any Content without our prior written consent. Where consent is required from the Sports Star, we will obtain it on your behalf.

10. Intellectual property in the Platform

The Platform, including the Site, its design, software, graphics, logos and branding (but excluding Content and any third-party material), is owned by Sportabal or our licensors and is protected by intellectual-property laws. You may not copy, modify, distribute or create derivative works of any part of the Platform without our prior written consent, except as strictly necessary to use the Platform as intended by these Terms.

11. Privacy and data protection

Sportabal handles personal data in accordance with our Privacy Policy and the GDPR Consent Notice published on the Site. By using the Platform, you confirm that you have read those documents. Where we rely on consent (for example for marketing or non-essential cookies), you may withdraw that consent at any time as described in those documents.

12. Our responsibility to you

Because Sportabal supplies the Service to you as principal, we are responsible to you for the Service, including that it is provided with reasonable skill and care, matches its description, and is delivered within a reasonable time. This section sets out the limits of our liability, subject always to your non-excludable statutory rights.

12.1 Mandatory carve-outs

Nothing in these Terms limits or excludes our liability for: (a) death or personal injury caused by our negligence; (b) fraud or fraudulent misrepresentation; (c) breach of any statutory consumer right that cannot lawfully be limited or excluded, including under the Consumer Rights Act 2015; or (d) any other liability that cannot be limited or excluded by law.

12.2 Your remedies for the Service

If a Service is not carried out with reasonable skill and care, is not as described, or is not delivered within a reasonable time, you are entitled to the remedies available to you under the Consumer Rights Act 2015 (where you are a UK consumer) and under these Terms and the Refund and Cancellation Policy, which may include a repeat performance, a replacement, or a full or partial refund. Your remedies in respect of the Service are against Sportabal.

12.3 Exclusions and cap

Subject to sections 12.1 and 12.2, and to the maximum extent permitted by law, Sportabal is not liable to you for: (a) any indirect or consequential loss; (b) any loss of profit, loss of business, business interruption, loss of opportunity, loss of anticipated savings, loss of goodwill or loss of data; or (c) any unavailability, error, defect, interruption, delay or security failure affecting the Platform. The Platform is provided on an “as is” and “as available” basis; we do not guarantee it will be uninterrupted or error-free, but will use reasonable skill and care to keep it running as intended.

Subject to sections 12.1 and 12.2, our total aggregate liability to you for all claims arising out of or in connection with a Booking is limited to the amount of the Booking Fee paid by you for the Booking giving rise to the claim.

13. Indemnity

You agree to indemnify and hold Sportabal harmless against any claims, losses, damages, liabilities, costs and expenses (including reasonable legal fees) arising out of or in connection with (a) your breach of these Terms, (b) your misuse of the Platform, or (c) your infringement of any law or any third party’s rights. This section does not apply to the extent a claim arises out of our own negligence, wilful misconduct or breach of law.

14. Suspension and termination

You may close your account at any time by contacting hello@sportabal.com or by using the account-closure feature on the Site. Closing your account does not affect any Booking already confirmed, any refund owed under section 8, or any amount already due.

We may suspend or terminate your access to the Platform (in whole or in part) at any time where (a) you have materially breached these Terms, (b) we reasonably believe suspension or termination is necessary to protect the Platform, our users or any third party, or (c) we are required to do so by law or by a regulator.

15. Changes to the Platform and these Terms

We may change the Platform, these Terms, the Refund and Cancellation Policy and any related policy from time to time, for example to reflect changes in the law, in the way the Platform works, or in how we operate our business. For material changes to these Terms, we will give you reasonable notice (usually at least thirty (30) days) before the changes take effect. If you do not agree to a change, you should stop using the Platform before it takes effect; continuing to use the Platform after that point will be taken as acceptance. The Terms that applied when your Booking was confirmed continue to govern that Booking.

16. Governing law and disputes

These Terms and any dispute or claim arising out of or in connection with them (including non-contractual disputes) are governed by the law of England and Wales. The courts of England and Wales have exclusive jurisdiction, except that consumers resident in Scotland or Northern Ireland may also bring proceedings in their home jurisdiction. Before starting any formal proceedings, please contact us at hello@sportabal.com so that we can try to resolve the matter quickly and informally.

17. Miscellaneous

Entire agreement. These Terms, together with your Order Confirmation, our Privacy Policy, GDPR Consent Notice, Refund and Cancellation Policy and any other policies we publish on the Site, form the entire agreement between you and Sportabal in relation to your use of the Platform and your Bookings.

No waiver. If we do not enforce a right under these Terms, that does not prevent us from enforcing it later.

Severability. If any provision is found to be unenforceable, the rest continue to apply.

Assignment. You may not assign or transfer your rights without our prior written consent; we may assign or transfer our rights to a group company or to a buyer of our business, provided your rights are not reduced.

Third-party rights. No one other than you and Sportabal has any right to enforce these Terms under the Contracts (Rights of Third Parties) Act 1999.

18. Contact us

• General support and privacy queries: hello@sportabal.com
• Post: Sportalcom 2026 Limited, 10 Far Croft, Breaston, Derby, England, DE72 3HL